Free return shipping is offered to customers located in both Canada and the United States. To return one or more items from an order:
The return must be requested within 14 days of the delivery date
The item must be in its original, unused, unaltered and unwashed condition
The item must be returned with the original tags and packaging
Please note: Final Sale items are not eligible for return.
Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue.
Pute Lighting reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.
Once the returned merchandise has been quality checked and approved, PUTE LIGHTING will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note: shipping fees will not be refunded.
We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing dimension issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.
Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.
PUTE LIGHTING reserves the right to reject returns which do not comply with the return policy. Returns that do not respect the policy may be sent back to the original shipping address.